Tekijänoikeuden erikoiskirjasto

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*020  $a978-952-484-551-9$qpehmeäkantinen
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*24500$aService design with theory :$bdiscussions on change, value and methods /$cedited by Satu Miettinen & Anu Valtonen.
*260  $a[Rovaniemi] :$bLapland University Press,$c2012$e(Vantaa :$fHansaBook)
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*337  $akäytettävissä ilman laitetta$bn$2rdamedia
*338  $anide$bnc$2rdacarrier
*5050 $aPublic foundations of service design / Sabine Junginger -- Service design and its role in changing education / Ksenija Kuzmina, Tracy Bhamra, Rhoda Trimingham -- Solutions for relational services / Carla Cipolla -- Developing services to support elderly everyday interaction. Governance's role in service design: extending theory in light of the Finnish model / Fahrettin Ersin Alaca -- Enabling situated open and participatory design processes by exploiting a digital platform for open innovation in smart cities / Grazia Concilio, Francesca Rizzo -- More pleasant public services with the help of service design / Erik Widmark, Emma Patel -- Refocusing the practice of service design in socially responsible contexts / Robert A. Young -- Value co-creation in design for services / Daniela Sangiorgi -- Relations and rationales of user's involvement in service design and service management / Katarina Wetter-Edman -- Opportunities and challenges of using service design in SME service business development / Taina Vuorela, Helena Ahola, Päivi Aro -- User-centered service innovation: are commercial interests preventing clients from maximising the value they get from service design research? / Andrew Walters, Paul Thurston, Gavin Cawood -- Case Utrecht Central Station: service innovation through co-creation / Arne van Oosterom, Tim Schuurman, DesignThinkersGroup -- The tradition of industrial design and the industrialization of services / Nicola Morelli -- Designing for resourcefulness in service: some assumptions and consequences / Stefan Holmlid -- Play, interactivity and service design: towards a unified design language / Andrew Polaine -- The experience design framework : supporting design thinking in the service domain / John Knight -- Conceptualisations of service prototyping: service sketches, walkthroughs and live service prototypes / Johan Blomkvist -- Agile techniques in service prototyping / Simo Rontti, Satu Miettinen, Essi Kuure, Antti Lindström -- Understanding visualisation practices : a distributed cognition perspective / Fabian Segelström.
*530  $aJulkaistu myös verkkoaineistona.
*650 0$aService industries.
*650 7$amuotoilu$2yso/fin$0http://www.yso.fi/onto/yso/p6455
*650 7$apalvelut$2yso/fin$0http://www.yso.fi/onto/yso/p838
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*650 7$akäyttäjälähtöisyys$2yso/fin$0http://www.yso.fi/onto/yso/p21808
*650 7$aasiakaskokemus$2yso/fin$0http://www.yso.fi/onto/yso/p24882
*650 7$ainnovatiivisuus$2yso/fin$0http://www.yso.fi/onto/yso/p8310
*650 7$asosiaaliset innovaatiot$2yso/fin$0http://www.yso.fi/onto/yso/p19499
*650 7$ajulkiset palvelut$2yso/fin$0http://www.yso.fi/onto/yso/p1285
*650 7$apalvelumuotoilu$2yso/fin$0http://www.yso.fi/onto/yso/p21190
*650 7$akoulut$2yso/fin$0http://www.yso.fi/onto/yso/p386
*650 7$aasukkaat$2yso/fin$0http://www.yso.fi/onto/yso/p11251
*650 7$aosallistaminen$2yso/fin$0http://www.yso.fi/onto/yso/p10728
*650 7$aketterät menetelmät$2yso/fin$0http://www.yso.fi/onto/yso/p25892
*650 7$aprototyypit$2yso/fin$0http://www.yso.fi/onto/yso/p13150
*650 7$aarvonluonti$2yso/fin$0http://www.yso.fi/onto/yso/p21123
*650 7$avisualisointi$2yso/fin$0http://www.yso.fi/onto/yso/p7938
*650 7$avanhuspalvelut$2yso/fin$0http://www.yso.fi/onto/yso/p25147
*650 7$ateoriat$2yso/fin$0http://www.yso.fi/onto/yso/p127
*650 7$akäyttäjäkeskeinen suunnittelu$2yso/fin$0http://www.yso.fi/onto/yso/p25802
*650 7$amenetelmät$2yso/fin$0http://www.yso.fi/onto/yso/p1913
*650 7$ayhteiskunnallinen muutos$2yso/fin$0http://www.yso.fi/onto/yso/p2954
*650 7$aarvot (käsitykset)$2yso/fin$0http://www.yso.fi/onto/yso/p1044
*650 7$amuutos$2yso/fin$0http://www.yso.fi/onto/yso/p277
*650 7$ayhteiskunta$2yso/fin$0http://www.yso.fi/onto/yso/p9778
*650 7$aosallistuminen$2yso/fin$0http://www.yso.fi/onto/yso/p10727
*7001 $aMiettinen, Satu,$etoimittaja.$0(FI-ASTERI-N)000214277
*7001 $aValtonen, Anu,$etoimittaja.$0(FI-ASTERI-N)000119830
*7102 $aLapin yliopistokustannus,$ekustantaja.$0(FI-ASTERI-N)000216797
*77608$iVerkkoaineisto:$z978-952-484-587-8
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The book presents discussions and debates from three distinct areas of service design research: societal change, value co-creation and development of service design. User participation can change society, and service design can contribute to this change. The service design approach provides tools for engaging the citizen and policy design. Service design plays a role in value co-creation and innovation processes. This role is more strategic than it is merely operative. Service design is establishing itself as a discipline. This debate includes a strong multi-disciplinary approach and the research and development of service design methods. The book includes chapters from top service design authors (Daniela Sangiorgi, Stefan Holmlid, Andy Polaine, Nicola Morelli etc.) and interesting case studies (Arne Van Oosterom and Tim Schuurman from Designthinkers and Erik Widmark and Emma Johansson from Transformator etc.) from design consultancies and researchers. This book has a blog, http://www.sdwiththeory.com/, where information about the book will be available, and a twitter handle, @SDwithTheory, to receive ideas and feedback about the book.